Terms & Conditions

Privacy and confidentiality:

Carls Bernsten KB does not disclose personal information to third parties. Customers under age of 18 must have guardians permission to order from the webshop.



Fraud:

All attempts of fraud will be reported. Carls Bernsten KB reserves the right to cancel an order if fraud is suspected.



Payment Information:

All prices are in Swedish Kronor (SEK) and include VAT of 25%. We reserve the right to adjust any incorrect price.



Our customers can pay by any of following options:

Credit or debit card.

Direct payment by bank.

The invoice / payment.



No additional charges apply when paying with debit or credit card.

Customers in Sweden can pay by invoice via Klarna Invoice or Klarna Account.

When shopping with Klarna invoice the payment terms are 14 days. Reminder fee is 50 SEK with an interest of 2% per month + applicable reference rate. A simplified credit report will be taken. When selecting the invoice payment a charge of 39 SEK will occur. Please note that your credit period of 14 days starts when your package is sent, not when you choose to pick up your package.



Shipping and delivery:

Upon receiving the order Carls Bernsten KB will automatically send an order confirmation by email to the registered email address. All deliveries are made to the nearest post office. Delivery time is normally 2-6 working days within Sweden. Shipping within Sweden is free. Carls Bernsten KB charges a fee for worldwide shipping. If a costumer does not pick up the package, the customer will be charged a fee of 350 SEK for cancellation, return shipping and handling.

Carls Bernsten KB answers for transportation risk from our warehouse to the post office. Customer assumes the risk of returning to us. In case of damaged goods report immediately to web@carlsbernsten.com. If the package is damaged during the transportation customer must immediately notify the carrier or the post office. Once the customer picks up the package, the insurance does no longer cover the goods.

If Carls Bernsten KB is unable to deliver your goods within the agreed time customers will be informed immediately and a new delivery date will be set. In case of postponed delivery the customer is entitled to cancel the order without charge.

Note that when paying by invoice, we can only send orders to registered address. If you want to get your order sent to a different delivery address than the registered address, select the card payment. Note that longer delivery times may occur during certain months due to weather conditions and high loads in the transport route.



General terms

The Company:

The content, images, graphics and code are copyright protected material associated Carls  KB and may not be reproduced in any manner without our written approval. Photos may be published only if that the user clearly reproduce that the images are taken from carlsbernsten.com. When publishing online the user is obliged to link to carlsbernsten.com



Reserve right:

Carls Bernsten KB reserves the right to cancel an order if any typographical errors occur in the texts of the website.

We do our best to ensure that our photos are as representative as possible and consistent with reality. Colour reproduction can vary on different screens, we cannot guarantee that the colours shown in the web shop reproduce the colours that the goods have in reality. We cannot guarantee that all pictures accurately reflect the items true appearance.



Force Majeure:

Carls Bernsten KB has the right to cancel the contract and is exempt from penalties in the event of war, natural disaster, new or amended legislation, conflict, embargo, fire, flood, sabotage, accident, major or other type of natural disaster. The force majeure includes government decisions that affect the market and products negatively, such as restrictions indication, warnings, bans, etc., abnormal decline in the market and in case the company is exposed to criminal activity that affects the business.



For further questions please contact us at web@carlsbernsten.com